Digital Home Service Providers
Digital home service providers are competing in noisy, dynamic marketplaces that provide customers with more choices than ever, at a variety of price points and plans. Additionally, consumer device preferences, content consumption and buying behaviors are making it difficult for service providers to build long-term relationships with new and existing customers.
Bridgevine understands home services customers, consumer behavior, and the life events that trigger new or additional service opportunities. As a partner to some of the largest utility companies in the country, Bridgevine’s customer acquisition platforms engage in over 100 million customer interactions each year including 11M movers. These customers have an immediate need for digital services to bring their homes, TVs and devices online, feel safer and ultimately more comfortable.
Bridgevine has the knowledge, experience, technology and digital strategies to get your brand and services in front of them at just the right moment – when they are ready to buy.
In addition to new customer acquisition, Bridgevine will also optimize your existing customer base through loyalty and referral programs to help you build long-term relationships with your customers by offering them additional choices, value, and rewards.
Bridgevine’s full-service e-commerce marketplace helps you acquire new customers for deregulated products and optimize your existing customer base. We help you enhance your utility brand and your position as a trusted advisor by recommending new value-added products and digital services. These include: smart thermostats, cable TV and Internet access, home automation and security, and other products for the modern connected home, along with exclusive coupons and money-saving offers.
Technology has put customers into the driver’s seat, letting them control how, where, and when they buy. Many consumers break up their shopping into “micro-moments” and wait until they have an immediate need to make a purchase. Through our omni-channel marketing platform that combines digital and offline marketing, Bridgevine locates these elusive consumers, anticipates their micro-moments, and connects them with your brand and services exactly when they are ready to buy.
Harness the power of social networking and turn your customers into brand advocates with Bridgevine’s social referral marketing solution, SocialShare™. SocialShare™ allows you to quickly and easily set up a customer rewards program that allows your customers to share special, exclusive offers with their social networks – and earn rewards whenever one of their friends signs up. This solution is integrated with all major social media channels, has email and mobile capabilities, and “offline attribution” – even if the referred customer completes the transaction over the phone, the referral tracking remains intact.
Nobody understands movers as well as Bridgevine. Because of our deep knowledge of the mover experience, Bridgevine locates specific mover audiences at precise points during their moves, then presents them with relevant products and services that they need at that specific moment in time. Our MoverMedia™ solution is omni-channel, utilizing email, social, search, and display marketing to engage with movers throughout their entire move, from the moment they decide through the time they’re unpacking boxes and setting up their new home.
At Bridgevine, we’re all about the customer. Through our e-commerce marketplaces, enrollment programs, omni-channel marketing initiatives, as well as SocialShare™ and MoverMedia™ solutions, Bridgevine can help you acquire new customers and bring additional value to your existing customer base.