Effective as of: September 24, 2015
Visiting Our Site. When you visit our Website to browse, we may collect and store the domain name and host from which you access the Internet (e.g., google.com), the IP address of your computer, your browser software and operating system and your entity identification. We may use this information to organize and analyze IP addresses so that we can provide items such as efficient service, enhance security, monitor appropriate usage and produce traffic volume statistics. This type of non-Personally Identifiable information may be shared with third parties, such as when we aggregate and disclose site traffic information for marketing and commercial purposes. When you visit our Website, you may also choose certain options such as (i) Your Account, (ii) About Bridgevine, (iii) Bundles, Phone, TV, Internet, Utilities and Home Service, (iv) Customer Service and (v) Contact Us to obtain more information about us, our business associates and our Services. Through these options, you may provide us with Personally Identifiable Information. We will collect, use and disclose such Personally Identifiable Information as further described below in ‘Using Our Services’.
From time to time, we may send you survey forms or include survey forms on our Website asking you for information regarding your use of our Services. For the most part, we will only disclose your survey responses that contain anonymized data to our business associates who assist us in administering the Services. However, we may share email addresses or other Personally Identifiable Information with business associates who assist us in administering the Services.
We may employ third party analytics partners to help us provide a better user experience by continually learning and adjusting to what our visitors find useful. Unique identifiers (such as web beacons or tags) are used to track the online movements of web users. This allows us to see which pages are most visited on our site, so we can continue to provide useful content to our visitors. The collected information is used to learn more about which aspects of our site customers find useful and effective.
Technologies such as cookies, beacons, tags and scripts are used by Bridgevine and our partners e.g. marketing partners, affiliates, or analytics providers. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may use third-party advertising services companies to serve ads when you visit our Website. These companies may use information (generally not including your name, address email address or telephone number) about your visits to this Website and other sites in order to provide advertisements about goods and services of interest to you. These companies may employ cookies and clear gifs to measure advertising effectiveness. Any information that these third parties collect via cookies and clear GIFs is generally not personally identifiable (unless, for example, you provide Personally Identifiable Information to them through an ad or e-mail message). We encourage you to read these businesses’ privacy policies if you should have any concerns about how they will care for your personal information. We do not control these third parties’ tracking technologies or how they may be used. If you would like more information about this practice and to know your choices about not having this information used by these companies, see the Network Advertising Initiative’s consumer Web site at https://www.networkadvertising.org/understanding-online-advertising.
We may use Google AdSense to publish ads on this Website. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other web sites.
We may use Local Storage (LSs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our Website or to display advertising based upon your Web browsing activity may use LSOs such as HTML 5 to collect and store information.
If you remove certain information from your account, then we will only retain copies of such information as are necessary for us to comply with governmental orders, resolve disputes, troubleshoot problems, enforce any agreement you have entered into with us and as otherwise reasonably necessary.
Bridgevine does not sell, rent or disclose your Personally Identifiable Information to third parties for such parties’ marketing purposes without your affirmative consent. However, as noted above under ‘What Information May Be Collected by Third Parties’, where you agree to obtain products, services or coupons (including Third Party Services) from third parties through our Website, you may receive marketing communications from such third parties.
We employ and maintain technology and security measures designed to protect User Information. When you submit sensitive information via our Website, that information is subject to a variety of protections both on-line and off-line, including firewalls and transport layer (TLS) encryption technology. On a periodic basis, we also perform security audits of our data center to help ensure a more secure site. However, no data transmission over the Internet can be guaranteed as 100% secure. As a result, while we strive to protect your User Information, we cannot ensure or warrant the security of any information you transmit to us or receive from us.
We will retain your information for as long as we deem necessary or appropriate, including as required in order to comply with our legal obligations, resolve disputes, and enforce our agreements.
If your member ID or password has been compromised for any reason, then you should immediately notify us so that we may issue you a new member ID or password. Any loss of control of your member ID or password may result in the loss of control over Personally Identifiable Information. If you fail to protect your member ID or password, then you will be responsible for any actions taken on your behalf or by any person using your member ID or password.
The Website is intended for use by adults, and we ask that children under the age of 18 do not use the website and do not submit any Personally Identifiable Information to us.
We may make available a service through which you can receive messages on your wireless device via short message service (“SMS Service”). We may collect your mobile phone number through a text message you send to us or as you may provide to us on our Website; when you provide us with your mobile phone number, you expressly agree to receive SMS Service messages (including SMS and MMS) to that phone number.
We may send you SMS messages with promotional offers, product and service information, and transactional alerts. Examples of activities that would generate a transactional alert include your making an online transaction and when an order you have placed has been processed. Sometimes our SMS may advise you to visit our Website for details or our other co-branded or partner websites. You agree and consent to be contacted by us through the use of email, and/or telephone calls and/or SMS text messages to your cellular, home or work phone numbers, as well as any other phone number you have provided in conjunction with your account.
You acknowledge and agree that the SMS Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the SMS Service. We may also access the content of your account and/or wireless account with your carrier for the purpose of identifying and resolving technical problems and/or service-related complaints.
THE SMS SERVICE IS PROVIDED “AS IS, WHERE IS” TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, BRIDGEVINE HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
California Civil Code Section 1798.83, also known as S.B. 27, allows our California customers to request certain information regarding our disclosures in the prior calendar year, if any, of Personally Identifiable Information to third parties for their own direct marketing purposes. To make such a request, please contact us at either [email protected] or Chief Privacy Officer, Bridgevine Inc., 2770 Indian River Drive, Vero Beach, FL 32960 and include your name and the address to which you would like us to respond. We will attempt to provide you with the requested information within thirty days of receipt.
When using the control tool function small text files known as “cookies” are used by many of the businesses listed to check your current status and perform the choice you wish to exercise. These are essential to this function as well as identifying errors in its functionality and no personal details are stored in this process. If you wish to ensure that these cookies are not used please visit our online privacy page for further details on how to manage cookies in your browser privacy settings. However, doing this will mean that the control tool no longer functions effectively.
Bridgevine does send product marketing email. We use your email address which may be entered for service qualifying order placement or via other email capture methods. Any email communication that you receive from Bridgevine, contains a prominent “Opt Out”; link in the body of the email. By clicking on the “Opt-Out”; link, you will have removed your email address from our mailing list, and you will not receive any further product marketing communications from Bridgevine.
This site gives users the following options for notifying Bridgevine of their choice not to receive future communications from us or our partners; or to no longer receive our service.
1. You can send email [email protected].
Please note that email must be sent from the email of record on the account.
2. You can send mail to the following postal address:
2770 Indian River Blvd., Suite 400
Vero Beach, FL 32960