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Agent-assisted channels: a recipe for success

Posted By: Andrew Goldberg

11/18/2009 3:12:28 PM

Ok, you’ve chosen your services aggregator and merchandising platform partner and closed a great deal … you’ve carefully determined what products and services you want your store or call center agents to sell … you’ve worked with your new partner to set up the sales and order fulfillment process and all the supporting technology … so now all you need to do is flip the switch, and watch the sales start streaming in, right? Wrong. ...

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Category:Affiliate Interests

Tags: Retail Affiliates Measurement Reporting Agents Training Improvement Call Center

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